Refund Policy

Made-to-order items

Most PlayAura products are personalised and made to order, so cancellations or refunds may be limited once production has started.

Damaged or incorrect items

If your item arrives damaged or does not match the confirmed order details, contact us with photos and your order number so we can help resolve it.

Review before checkout

Please check custom names, spellings, colours, icons, and size choices before placing your order.

Refund processing

Approved refunds are processed to the original payment method. Processing times may vary depending on the payment provider.

Contact

For refund help, email 3d.playaura@gmail.com.